See Also

Customizing Feedback Reminders

A feedback reminder is a gentle nudge asking buyers to leave you feedback once they have received their order.

 

 

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To customize feedback reminders:

  1. Open the Ship Orders mode.       How?
  2. In the Email group in the ribbon bar, click the dialog launcher to open the Manage Email Templates window.

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  1. From the Manage Email Templates window, select Feedback Reminder.

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  1. Check "I would like to be able to send Feedback Reminders" if you will be sending reminders from SixBit.  If you uncheck this, then the icon will be removed from the ribbon bar and you won't have to see it anymore.
  2. To edit the contents of the Invoice, click the Edit button.  Your email template will be loaded into the HTML Editor.  You can refer to Using the HTML Editor to learn how to modify your email.
  3. Check the option if you would like to Send automatic Feedback Reminders X days after the item has been shipped.

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Automatic emails are sent by the SixBit Agent.  The agent is running in the background and checking for actions it needs to perform.   Please note that it can only send emails when your computer is turned on and connected to the internet.