Managing Your Account

All users of SixBit will have an account with us.   Your account can be managed from the Support page on our web site, or from the Support Home tab within the program.  

 

From your account, you can:

 

 

Logging Into Your SixBit Account

 

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To login to your SixBit Account:

  1. Open the Support mode.   How?
  2. Click the Support Home tab at the top.  You can also get to the login from the  Support page on our web site.

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  1. Click the My Account link.
  2. Enter the Email Address you used to register SixBit and the Password you provided when you created your account.  If you have forgotten your password, you can request a password reset on the login page.
  3. Once logged in, you will see your Account Home.  From the Account Home, you will see an overview of your open tickets, invoices that are due and account statistics.

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Personal Contact Details

To help us better serve you, please keep your personal contact details up to date.

 

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To update your personal details:

  1. Login to your SixBit Account.
  2. Click My Details in the header navigation bar.

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  1. Provide all the requested information.

 

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Additional Contacts

If you have multiple people in your company who perform different tasks, you can add them as additional contacts to ensure the right emails from SixBit are getting to the right person.

 

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To add additional email contacts:

  1. Login to your SixBit Account.
  2. Click My Details in the header navigation bar.
  1. Click Add New Contact in the sub header navigation bar.

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  1. Add the contact information and select the emails the new contact should receive.

 

Adding a Credit Card

credit_cards_128.pngBy keeping a valid credit card on file, you will eliminate the hassles involved with paying a monthly bill.

 

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To add or change your credit card information:

  1. Login to your SixBit Account.
  2. Click My Details in the header navigation bar.
  1. Click Change Credit Card Details in the sub header navigation bar.

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  1. Enter your credit card information.

 

Account Password and Security

 

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To change your SixBit Account password or security question:

  1. Login to your SixBit Account.
  2. Click My Details in the header navigation bar.
  1. Click Change Password in the sub header navigation bar.

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  1. Enter your Existing Password and the New Password, then confirm the password and click Save Changes.
  2. Click Change Security Question in the sub header navigation bar to make changes to your security question.

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  1. Choose a question and answer and then click Save Changes.

 

Adding Funds to Your Account

If you prefer not to keep a credit card on file, you can add funds to your account.  As invoices arise for shipping insurance and your subscription, the funds you have added will be used.

 

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To add funds to your account:

  1. Login to your SixBit Account.

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  1. Click the Add Funds link below your name and address.

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  1. Enter the amount you would like to add and the payment method, then click Add Funds. Once added, you will not receive any more invoices until the funds have been depleted.

 

Viewing Your Subscription

 

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To view your subscription:

  1. Login to your SixBit Account.
  2. Click My Subscriptions in the header navigation bar.

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  1. The details of your subscription will be displayed.  You will find your registration key in blue under the subscription name.

 

Upgrading or Downgrading Your Subscription

As your business grows, you may find you need more horsepower than you are getting at the current subscription level.  Likewise, during your slow season, you may find you need less horsepower.  With SixBit, you can upgrade or downgrade your subscription once in any 10 day period easily without incurring any penalties.

 

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To upgrade/downgrade your subscription:

  1. Login to your SixBit Account.
  2. Click My Subscriptions in the header navigation bar.

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  1. Click the Manage icon on the far right to display the license details.

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  1. Click the Upgrade/Downgrade Subscription button at the bottom.

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  1. Choose the version you would like to upgrade/downgrade to from the available options.  

 

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When upgrading or downgrading, your invoice will be automatically adjusted to only charge you for the days you used the program at each subscription level.  You can upgrade/downgrade without worrying about any penalty, however you can only upgrade or downgrade once within any 10 day period.

Cancelling Your Subscription

As much as we don't like to think about it, there may be a time when you need to cancel your subscription.  

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We hate to give up without a fight.  If you would like to continue to use SixBit, but are having an issue you can't resolve, you can contact John Slocum, our company president, personally (jslocum@sixbitsoftware.com).  We can't guarantee that all issues are resolvable.  Sometimes it just wasn't meant to be, but John wants to be aware of all reasons that someone may be unsubscribing in the hopes that we can do something about it.

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To cancel your subscription:

  1. Login to your SixBit Account.
  2. Click My Subscriptions in the header navigation bar.

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  1. Click the Manage icon on the far right to display the license details.

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  1. Click the Request Cancellation button at the bottom.

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  1. Enter your reason for cancellation and click the Request Cancellation button again.  By the way, have we mentioned how much we hate to see you go?

 

Adding or Removing Addon Modules

In order to provide sellers with the functionality they need at a price they can afford, some of our features are included as addons that may purchased for an additional subscription fee.  By providing functionality through addons, we can continue to deliver the features our users need without requiring sellers to pay for features they don't need.  You can add or remove any of our additional modules easily without incurring any penalties.

 

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To add/remove an Addon Module:

  1. Login to your SixBit Account.
  2. Click My Subscriptions in the header navigation bar.

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  1. Click the Manage icon on the far right to display the license details.

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  1. Click the Upgrade/Downgrade Options button at the bottom.  A list of available addon modules will appear.

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  1. Check any modules you would like to add, or uncheck any modules you would like to remove and then hit Click to Continue.AddonPayment.jpg
  2. Verify the addon price and hit Click to Continue again. 

 

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When adding or removing, your invoice will be automatically adjusted to only charge you for the days you used the addon for each billing period.  You can add/remove modules without worrying about any penalty.

Downloading SixBit

You must order a subscription before you can download SixBit, even if you are just going to be using the free Starter Edition.  Once you have registered, you will be able to download the program from your SixBit Account.

 

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To download SixBit:

  1. Login to your SixBit Account.
  2. Click My Subscriptions in the header navigation bar.

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  1. Click the Manage icon on the far right to display the license details.

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  1. Under the Downloads section, click the file you would like to download.  You will be shown the File Download window.

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  1. Click Save to save the download to a location on your computer.

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Sometimes the installation will require you to reboot and restart the installation.  By saving the file to your computer instead of using Run, you will save time the second time around .
  1. Once downloaded, navigate to the file you downloaded and double click it to perform the installation.

 

Paying Invoices

Because we allow all users including trial users to purchase shipping insurance, we require that users enter a credit card before being able to use SixBit.  By default, your monthly subscriptions will then be charged to the credit card if you do not unsubscribe before the end of your trial.  paypal_128.pngIf you do not have a valid credit card on file, you will have to pay your invoices manually.

 

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To view or pay your invoices:

  1. Login to your SixBit Account.
  2. Click My Invoices in the header navigation bar.

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  1. Find the invoice you want to view or pay, and click the View Invoice link.
  2. Your invoice will appear in a new window.  If payment is due, you can pay it by clicking the Pay Now button.

 

 

Email History

SixBit sends you emails when necessary to help keep you up to date on invoices that are due and important events.  You can view a history of those emails from your SixBit Account.

 

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To view a history of emails sent from SixBit:

  1. Login to your SixBit Account.
  2. Click My Emails in the header navigation bar.

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  1. Click any of the Message Subjects to open the email in a new window.