See Also

Sending Payment Acknowledgements

Payment acknowledgements let the buyer know when you have received their payments.  They are most useful when there will be a significant time between when you receive payment and when the item is shipped.  This often occurs when the item requires additional processing such as engraving, or if you don't have the item in hand yet.  

 

If you ship items very shortly after receiving payment, then a Ship Notification is probably more appropriate, and would make a Payment Acknowledgement redundant.    In that case, you can hide the Payment Acknowledgement button from the interface by following the instructions in Customizing Payment Acknowledgements.

 

You may also want to customize the text of your payment acknowledgement to make it more personal.  Customizing Payment Acknowledgements also explains how to edit the Payment Acknowledgement Email Template.

 

If you would like to send out payment acknowledgements, you may send them manually or automatically.  Payment acknowledgements can be sent out automatically once a payment has been recorded.  See Customizing Payment Acknowledgements for information on setting up automatic payment acknowledgements.

 

 

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To manually send payment acknowledgements:

  1. Open the Ship Orders mode.       How?
  2. From the grid, select the orders in the In Process Status, that you would like to send the email to.  
  3. In the Email group in the ribbon bar, click the Payment Acknowledgement button to open the Email Preview window.  An email for each order will be generated and displayed. You can edit the email if you want to modify it from the original template.
  4. Click Send or Send All to send the email(s).