See Also

Sending Shipping Notifications

Ship notifications are sent to buyers once an order is shipped.  It includes, when, how and what was shipped along with tracking numbers.  If the eCommerce site sends out ship notifications for you, you may not need this functionality.  In that case, you can hide the Ship Notification button from the interface by following the instructions in Customizing Shipping Notifications.

 

You may also want to customize the text of your ship notification to make it more personal.  Customizing Shipping Notifications also explains how to edit the Ship Notification Email Template.

 

If you would like to send out ship notifications, you may send them manually or automatically.  Shipping notifications can be sent out automatically whenever a shipment is shipped.  See Customizing Shipping Notifications for information on setting up automatic ship notifications.

 

 

white_list_48.png

To manually send ship notifications:

  1. Open the Ship Orders mode.       How?
  2. From the grid, select the orders in the In Process status, that you would like to send the email to.  
  3. In the Email group in the ribbon bar, click the Ship Notification button to open the Email Preview window.  An email for each shipment will be generated and displayed.   You can edit the email if you want to modify it from the original template.
  4. Click Send or Send All to send the email(s).