Home Discussion Forums Announcements Invalid Token Issue – eBay Communication Outage: Update 12 PM. EST

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This topic contains 41 replies, has 24 voices, and was last updated by Robert Vary Robert Vary 4 months ago.

Viewing 15 posts - 1 through 15 (of 42 total)
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  • #12821
    Steve Lea
    Steve Lea
    Moderator

    We just received confirmation from eBay that the token authorization issue has been fixed. You will need to reauthorize your eBay seller accounts in the SixBit Business Profile Window, and functionality should be fully restored.

    We appreciate your patience.

     

    Thanks,

    John

    • This topic was modified 4 months, 1 week ago by John Manning John Manning.
    • This topic was modified 4 months, 1 week ago by John Manning John Manning.

    Support Manager

    #12822
    Robert Vary
    Robert Vary
    Participant

    Thanks for letting us know that you are working on the issue.  I hope there will be a fix soon as I am dead in the water.

    #12823
    Steve Lea
    Steve Lea
    Moderator

    Bob,

    Yep, everyone is dead in the water, including myself. We’re thinking it’s an eBay API call limit that has been hit here. We’ll keep everyone updated here on the Announcements page and here in the forum.

    Support Manager

    #12824
    Avatar
    Nik Oquist
    Participant

    Thanks Steve

    We appreciate you folks being on top of this

    Cheers

    Nik and Lisa

    #12825
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    Henry Wong
    Participant

    I cannot upload anything , wish it can fix soon 🙁

    #12826
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    David Hunter
    Participant

    Dead in the water too

    #12827
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    Gregory McMurtry
    Participant

    eBay needs to realize this is how some of us pay our mortgages. We list 7 days a week. Lately not so much.

    #12830
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    William Hussey
    Participant

    Appreciate the update. Hopefully ebay fixes this by morning.

    #12831
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    Cathy
    Participant

    Still dead in the water this morning.

    When trying to authorize Ebay, I get a runtime error

    Upgraded to latest beta and having the same issue.

    Is there an ETA on the fix?

    #12833
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    Ruben Vontalge
    Participant

    Same here, dead in the water

    #12834
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    Dan Ginasi
    Participant

    Any updates??

    #12836
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    Ruben Vontalge
    Participant

    They are working on a fix as we speak

    #12838
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    Nabachandar
    Participant

    Does anyone know if eBay will adjust the performance statistics. This outage is surely going to affect significant amount of sellers being able to fulfill orders within 24 hours. This will affect our fulfillment targets. Any advice?

    #12840
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    Robert Scholnick
    Participant

    We are still not able to authorize our token.

    #12841
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    herb oberman
    Participant

    If you use eBay postage go to your Seller Hub and and print the postage from the eBay site.  The tracking numbers will automatically be entered into eBay.  We use Endicia to print our postage.  I am going to manually print the labels in Dazzle and then manually enter the tracking information into eBay.  t’s a pain and more work, but at least we’ll get our packages out on time.

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