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Viewing 13 posts - 1 through 13 (of 13 total)
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  • in reply to: Authorization Issue for eBay Sellers #13285
    John Manning
    John Manning
    Moderator

    We were able to resolve this issue in the latest version, 4.00.105(or beta 4.00.128). Please upgrade to the latest version if you are trying to authorize an eBay seller account in SixBit.

    Thanks,

    John

    Senior Developer

    John Manning
    John Manning
    Moderator

    Hi Dan,

    Run the “Synch Aux. Data” function under the File|Refresh menu. That should bring in your Policies again. If you view items before refreshing, it may set those Items back to no Policy.  Also, are you on the latest full, 4.00.065? There was a fix recently to prevent policies from clearing if the daily Refresh failed for any reason.

    Senior Developer

    John Manning
    John Manning
    Moderator

    James,

    If you’re seeing picture issues, open a support ticket with us. We’re still gathering information to send to eBay for the upload failures.

     

    Thanks,

    John

    Senior Developer

    in reply to: Ebay Picture Upload Issues (2/21/2020) #12767
    John Manning
    John Manning
    Moderator

    We’re checking into another report of an issue with the Picture servers. Could you open a support ticket so we can get more information from you on the failure?

    Thanks,

    John

    Senior Developer

    in reply to: Upload Ebay Pictures issue #12758
    John Manning
    John Manning
    Moderator

    We identified an issue similar to the one recently affecting the compatibility calls and included a fix for the latest full release, 4.00.065 and the latest beta, 4.00.082. Upgrade and let us know if you see any further issues.

    Thanks,

    John

    • This reply was modified 4 months, 2 weeks ago by John Manning John Manning.

    Senior Developer

    in reply to: Upload Ebay Pictures issue #12729
    John Manning
    John Manning
    Moderator

    It shouldn’t still be an issue. If you open a ticket, support can set up a remote session to check your logs for communication problems with the Picture servers.

    Senior Developer

    in reply to: Sales Tax Report #11299
    John Manning
    John Manning
    Moderator

    The Site Sales Tax Report will include any collected by eBay, but using Ebay’s own Reports should work as well.

    Senior Developer

    in reply to: Looking for Beta Testers for Promotions Manager Feature #10464
    John Manning
    John Manning
    Moderator

    Hi Sal,

    We’ll be rolling it out in an upcoming beta, 4.00.040 or later. Once the documentation is done in the User’s Guide, it will be in the release notes.

    Thanks,
    John

    Senior Developer

    in reply to: Upload Ebay Pictures issue #10395
    John Manning
    John Manning
    Moderator

    Hi Mark,

    It shouldn’t, Etsy pictures would be uploaded separately.

    Senior Developer

    in reply to: Ebay Authorization/API call failure – Updated 9/9 10 AM #10211
    John Manning
    John Manning
    Moderator

    The full version is now released for 4.00.015. The link should be in your website downloads section or via a link from the SixBit program.
    All users should update to that immediately to prevent the daily call limit from being exceeded tomorrow. The next reset will be at midnight and we have a support ticket in with Ebay to increase the limit temporarily to address this issue while we migrate everyone to the new version.

    Senior Developer

    in reply to: Ebay Authorization/API call failure – Updated 9/9 10 AM #10162
    John Manning
    John Manning
    Moderator

    Hi Rob,

    Currently a beta, but should be moving to full later today so it will show with an update link. The calls may work if you have a smaller token, but eBay has begun to return larger ones, causing the program to fail until it gets a smaller one returned. These excessive retries have caused the call limit to be reached prematurely, blocking all users at that point.

    Senior Developer

    in reply to: Shopify Integration now in Beta #9922
    John Manning
    John Manning
    Moderator

    They should work the same as our current variations, one item covering all variations. You can use the variation mapping if you want to list them on multiple sites.
    We’ll be updating our Variation Definition documentation soon.

    Senior Developer

    in reply to: Looking for Beta Testers for Promotions Manager Feature #9545
    John Manning
    John Manning
    Moderator

    Hi Sal,

    We will need testers shortly. Due to some of the changing features of Promotions(ie. volume pricing), we need to do some reworking of the existing implementation.
    When we’re ready to go, we’ll add it to to the beta version release notes.

    Senior Developer

Viewing 13 posts - 1 through 13 (of 13 total)
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