SixBit User Forum

Where shared knowledge and experience are on display for the benefit of the entire SixBit Community.
  1. TurtleCove
  2. User to User
  3. Tuesday, 28 November 2017
I've asked several questions up here, some over 6 days old, without a singly reply.
Can you show us a little love, John, and take some time to give a response?

Yes, I could indeed open a ticket for each, but it doesn't make sense to do that, when my question, and your reply, via the forum, could help others too.
Afterall, isn't that the main purpose of a forum? Everyone helping each other out?
And, no, my questions aren't urgent....but 6 days or more?
John Manning Accepted Answer
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This is primarily a User to User forum to share information. Support tickets always take precedence and should be used for any technical issues with the program.
https://sixbitsoftware.com/images/sixbitguy.png John Manning - Senior Developer
  1. more than a month ago
  2. User to User
  3. # 1
TurtleCove Accepted Answer
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Support tickets....should be used for any technical issues with the program


Huh?
What's the intent of this board, if not to discuss technical issues?
Is there a Pie Bakers forum I missed?
Where's the Fishing forum?

All kidding aside, yes, I realize, John, that tickets come first, but I know you guys are up here from time to time, and I'm simply asking for some knowledge sharing on my unanswered questions.

Now, if the discussion of technical issues is forbidden up here.....just let me know....
  1. more than a month ago
  2. User to User
  3. # 2
Eric Duchak Accepted Answer
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The development team should be more active on these forums, I doubt they like a pile of support tickets on the same issue...
  1. more than a month ago
  2. User to User
  3. # 3
John Manning Accepted Answer
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Let me clarify. This is a User to User discussion board, not a Technical support one. If you have a question or problem that needs more immediate attention, use the Support Tickets.

Perfectly fine to post a "Anyone else seeing this problem in the new version?" question. It can give us a better idea of the number of affected users, but we'll likely need more information in a support ticket to reproduce the problem. Once a fix is made, we can update the post with the fix version and avoid the necessity of more tickets.
https://sixbitsoftware.com/images/sixbitguy.png John Manning - Senior Developer
  1. more than a month ago
  2. User to User
  3. # 4
TurtleCove Accepted Answer
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And, allow me to clarify, too....

I find Sixbit's response times, to tickets, to be fantastic. The turnaround for many of my tickets is less than 1 day....sometimes, just a few hours.

I also believe most of do not expect Sixbit support to urgently reply to messages, here on the board. But, on the same hand, having questions up here sit for 5 and 6 days, without a single response from anyone on the Sixbit team, seems a bit abusive for paying customers, using a complex product to run a business.

We aren't looking for immediate attention up here.....just attention.
  1. more than a month ago
  2. User to User
  3. # 5
aepa Accepted Answer
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Talked before but I like to avoid this forum as much as I can.
  1. more than a month ago
  2. User to User
  3. # 6
TurtleCove Accepted Answer
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Why is that, aepa?
  1. more than a month ago
  2. User to User
  3. # 7
aepa Accepted Answer
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I've just given up on this forum because it is messed up...
Even tho I wasn't user back when it was an old forum I gave it a glimpse and it still feels better than this one.
New forum just doesn't do it justice.

And no one except you, MOE and "a person" can talk constructive here, at least from what I saw and had interactions with.
Excluding the SixBit staff because this is "User to User discussion board" as John said it.

As you can see from thread titles these are/were 99% unresolved problems an sea of questions being asked, there is not much of discussion here.

That's why.
  1. more than a month ago
  2. User to User
  3. # 8
TurtleCove Accepted Answer
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I completely agree.
I've never seen a forum so unused, as this one.
From the appearance of this forum, you'd guess they have about a dozen customers...but I know that's not true.
I think it comes from:
a) Very poor forum software
b) Managements lack of encouragement to post up here
c) Lack of management participation

And, a+b+c comes from managements lack of understanding that a robust forum, can make a huge difference in whether a product sinks or swims.

I've tried so many times to get discussions going up here, by posting question after question.
When there's no customers to continue the discussion, management should engage....but instead, they just let it die.

But, what can we do?
Nothing. Nothing at all.
Therefore, I've decided to leave the platform.
  1. more than a month ago
  2. User to User
  3. # 9
Gary Richardson Accepted Answer
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Turtlecove you post a lot of questions. We have an unofficial peer2peer support group on Facebook, you know where to find us.
  1. more than a month ago
  2. User to User
  3. # 10
MOE Accepted Answer
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I feel the same way you guys feel, with all respect to the SixBit Staff, they need to interact with us and share the knowledge. This would result in making everyone life easier, and a better SixBit community. I understand the staff are busy, and feel users should share their knowledge with other users, but at the end of the day, they are "the masters", and without them having the final word on a resolution. we will eventually lose interest in the forum,

They need to focus on making this forum a "knowledge base" (yes I know they have the documentations which covers the basics) but it doesn't troubleshoot users issues, and who's better to get the final answers other than the staff themselves!? and mark questions resolved after x days. (Other forums do that, they assign expert adminis to mainly be there and answer questions, and mark questions "resolved".. )

Eventually, this will reduce the load on the Staff, and members will be more experienced in SixBit, and the word will spread out. It's a win-win solution.
  1. more than a month ago
  2. User to User
  3. # 11
TurtleCove Accepted Answer
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Fully agree, Moe.
Seems so obvious.
But, it's more important, that they get their USB scale to integrate.
Painful to watch....
  1. more than a month ago
  2. User to User
  3. # 12
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