SixBit User Forum

Where shared knowledge and experience are on display for the benefit of the entire SixBit Community.
  1. Edward davis
  2. User to User
  3. Friday, 16 November 2018
I have the Silver Support Plan with a promise of replies with in 6 hours. Been over 30 hours,. Not the first time this has happen. Whats going on? Am I the only person this is happing to

ED
Bob V. Accepted Answer
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How did you contact them? I don't have a paid support plan and have rarely had them take more than a few hours to respond to a ticket. I think they provide some of the best support I've ever encountered.
  1. 4 weeks ago
  2. User to User
  3. # 1
Steve Lea Accepted Answer
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Hello Ed,

I did see your original ticket inquiry get a delayed response on 11/14. When you opened the support ticket were you logged into the client area at http://www.sixbitsoftware.com and then opening the support ticket from there? If you email support or submit a ticket any other way than through the Client Area your account doesn't initially show in our system as having the silver support plan. JC did respond asap from the response that came in the next day.

Sincerely,
Steve Lea
SixBit Support Manager
  1. 3 weeks ago
  2. User to User
  3. # 2
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Ed,

Life happens my friend. SixBit usually gets back to me quickly. Glad Steve replied. If you need community tips, post and we'll reply to you as users.
  1. 3 weeks ago
  2. User to User
  3. # 3
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