Support Plans

Despite our extensive online resources, you may find that you prefer a personal touch, or your business may dictate that you solve problems quickly.

For those users, we offer a choice of support plans.

Bronze Support

Base level of support included with all subscriptions.

Included

Bronze Level Email Support

Discussion Forums

Knowledgebase Articles

Video Training Library

Silver Support

Priority support for businesses who value a personal touch.

$399 / Year

Silver Priority Email Support

Call-backs within 6 business hrs.

Remote Sessions

Up to 8 hrs. per year

Discussion Forums

Knowledgebase Articles

Video Training Library

Gold Support

Our highest priority support for businesses that need quick turnarounds.

$599 / Year

Gold Priority Email Support

Call-backs within 2 business hrs.

Remote Sessions

Up to 12 hrs. per year

Discussion Forums

Knowledgebase Articles

Video Training Library

Callbacks and Remote Sessions business hours include Monday-Friday 9:00AM – 5:00PM Eastern Time, excluding Thanksgiving and Christmas.

To upgrade or downgrade an existing support plan, please contact support@sixbitsoftware.com with the details of your requested change.

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