[Scott Allison]

John Manning wrote:

Adrian,

We currently have around 100 Etsy sellers working fine without the API limit being an issue. It hasn’t been an issue for weeks now.

Scott,

Support has tried to work with you to determine why you are using so many Etsy calls on a daily basis. We need to know the steps you take that are triggering so many revisions, likely Allocations in batch change or CSV updates, we haven’t been able to verify this with you. Your system was accounting for over half of the calls made, triggering a shutdown for the other Sellers. Before you use Etsy again, we need to isolate and address this usage.

Hello John, thank you for the reply.

I’ve tried over and over to work with support on this issue, but am always given essentially the same reply: we can’t replicate the issue on our end so there’s nothing we can do about it.
The 1 hour remote sessions are eaten up quickly and without progress.

“We need to know the steps you take that are triggering so many revisions, likely Allocations in batch change or CSV updates, we haven’t been able to verify this with you. Your system was accounting for over half of the calls made, triggering a shutdown for the other Sellers. Before you use Etsy again, we need to isolate and address this usage.”

This is the first I’ve heard about our system accounting for over half the calls, why has no one shared this info already?
I’ve stated in my trouble tickets and shown in remotes sessions exactly what we do.
Long before downgrading we stopped all Etsy revisions and Sixbit would not add new items to Etsy, so why was Sixbit making so many calls?
That’s a question that I can’t answer.

“Before you use Etsy again, we need to isolate and address this usage.”

I would LOVE to re-upgrade to Enterprise Max.
We’re losing money and time manually syncing sales at Etsy, and cannot add new items because of the inventory sync logistics.
I tried for months to work with support to resolve this issue without success.
I want to try again, but contact regarding Etsy tickets stopped after I downgraded my subscription.

I sent an email to John Slocum about a month ago and haven’t received a reply.

You can see from my account details that I’ve been a happy Sixbit subscriber for a very long time.
As I said we want to help resolve this so we can re-upgrade to Enterprise.

If you’d like to contact me directly you have our info, I would love to get back to business!

Thank you,

Scott Allison

[Scott Allison]

Adrian Makin wrote:

John Manning wrote:

We have requested a rate limit increase twice and it has been denied both times. We have implemented a soft rate limit for the handful of users that have been doing a high number of daily revisions(Over 5K each). This limit goes away once the total number of available calls is recalculated, which is every 2 hours. So if you’re on the latest betas(currently 4.00.845) and still see 429 errors, wait 2 hours and try again. This should preserve the call limit for the 95% of Sellers that are using the SixBit Etsy integration with lower than 5K/day revision calls. If you’re using more that that and seeing the 429s, contact support and we’ll try to help streamline the practices you’re using to avoid the limit.

Anyone who uses etsy, have things got any better since the latest beta and Johns comments above?

I dont want to waste my money on the Duo version if it doesnt work and I end up regretting it from day 1. What is your day to day experience of managing etsy with SB?

No change, and questions about it go unanswered.
Looks like Sixbit has written it off.

[Scott Allison]

John Manning wrote:

We have requested a rate limit increase twice and it has been denied both times. We have implemented a soft rate limit for the handful of users that have been doing a high number of daily revisions(Over 5K each). This limit goes away once the total number of available calls is recalculated, which is every 2 hours. So if you’re on the latest betas(currently 4.00.845) and still see 429 errors, wait 2 hours and try again. This should preserve the call limit for the 95% of Sellers that are using the SixBit Etsy integration with lower than 5K/day revision calls. If you’re using more that that and seeing the 429s, contact support and we’ll try to help streamline the practices you’re using to avoid the limit.

It seems this doesn’t explain why Sixbit stopped working with Etsy for me.
I wasn’t able to do any revisions or list new items so I stopped altogether.
When I tried the remedies suggested by Steve & Christy they failed.

I sure would like to upgrade again, is there anything that can be done to limit the calls?
Perhaps allow a user to set Sixbit to only refresh Etsy manually?

[Scott Allison]

John Manning wrote:

Hi Sharon,

The issue with Etsy remains their API Call limit. They changed the limit from 100k/day per user to 100k/day per application. We’ve requested an increase but it has not been granted. I would suggest contacting them and let them know how it’s affecting your business, it may help for them to hear directly from you.

How do you propose we do this and who is it should we contact?
From my experience there’s no support at Etsy for this.

[Scott Allison]

John Manning wrote:

The latest versions should take care of the Call Limit issue.

It has not.

[Scott Allison]

Enterprise Max subscriber that just downgraded to Duo Edition: Sixbit has become basically non-functional for Etsy.

Among many other problems Sixbit has not successfully listed an item at Etsy for more than a month.

I’ve been using Sixbit since Auction Assistant days, I love the program, and I hope hope hope that this gets resolved soon.

[Scott Allison]

same here now, was this resolved?

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