SixBit User Forum

Where shared knowledge and experience are on display for the benefit of the entire SixBit Community.
  1. Mark/Audrey Stewart
  2. User to User
  3. Sunday, 16 September 2018
Having issues showing Condition Description on ebay in Glass & Pottery Category :( The only way I can get my Condition Description to upload is to have NEW or USED in the "Condition" field. I have talked to eBay and they do not allow "Condition" in this category so I cannot bulk change in eBay. Since it was never allowed (and still isn't) in eBay I did not fill in the "Condition" when I created my store listings because eBay would fail them when I tried to upload. Since this last update, I have to have New or Used in the "Condition" field in order for it to upload the Condition Description. Ebay no longer fails it but new or used does not show on my eBay listing. Since I cannot Bulk edit "Condition" in Sixbit either I am forced to change them one by one. Over 1700 listings. Am I the only person or is this showing up in the new Beta? Condition Description is paramount for anyone buying from their phone so it is a big deal to me. Audrey
John Manning Accepted Answer
0
Votes
Undo
Hi Audrey,

We'll take a look at this.
https://sixbitsoftware.com/images/sixbitguy.png John Manning - Senior Developer
  1. more than a month ago
  2. User to User
  3. # 1
John Manning Accepted Answer
0
Votes
Undo
The condition shouldn't be required in this category, but it should still take it. We can only send the Condition Description if the Condition is set to Used, so you should be able to update your Items in Sixbit with by batch changing condition to Used. Then you should be able to submit or revise your items to get the Condition Description sent up.
Attachments (1)
https://sixbitsoftware.com/images/sixbitguy.png John Manning - Senior Developer
  1. more than a month ago
  2. User to User
  3. # 2
Mark/Audrey Stewart Accepted Answer
0
Votes
Undo
Hi John, No, that won't work, believe me I have tried. That "Condition" changes things under the Item Specifics tab where you also have a "Condition" field. I need to change the "Condition" field located under the Ebay Catagories tab. Two totally different areas - with the same name.
  1. more than a month ago
  2. User to User
  3. # 3
Robert Valvo Accepted Answer
0
Votes
Undo
To Whom It May Concern:

I have found issues with the Condition Description in the Jewelry & Watches\Vintage & Antique Jewelry\Costume\Retro, Vintage 1930s-1980s... categories. The issue is occurring throughout this category whether I am listing necklaces or pendants, bracelets or pins / brooches.

This issue is very similar to the issue another user was having in the Glass Pottery category. Please see the link below:

https://www.sixbitsoftware.com/index.php/support/discussions/condition-description-missing-in-ebay

I am not sure when this began but I noticed it for the first time 2-3 weeks back so I began running some tests to see what was going on...

I run several hundred fixed price listings throughout the Jewelry & Watches\Vintage & Antique Jewelry\Costume\Retro, Vintage 1930s-1980s... categories. I have always used the Condition Description to let buyers know about the Condition of an item.... I would fill in the Condition Description with some details and I would leave the drop down blank and Ebay always used to pickup the Condition Description (The only options in the drop down are New, Used or Leave It Blank) when listing an item through Sixbit.

Sometime recently either Ebay Or Sixbit made changes and all of the Condition Descriptions for all of my items on Ebay disappeared...

If I try to revise an item that lost its' Condition Description Sixbit will not send the revision to Ebay regarding the Condition Description unless Used is utilized in the dropdown (So if it is left Blank Or New is utilized in the drop down the revision will not be sent).

The only way to get the Condition Description to appear on Ebay in the Jewelry & Watches\Vintage & Antique Jewelry\Costume\Retro, Vintage 1930s-1980s... categories by using Sixbit is to use the Used option in the drop down. This whole drop down should not even be available in Sixbit any longer in regards to items listed in these categories as Condition is not applicable at all to listings in these Ebay Categories now.

I ran some tests directly on Ebay with some items not using Sixbit and the Condition Description can be updated however Ebay does not use or recognize the use of Condition any more for all items in the Jewelry & Watches\Vintage & Antique Jewelry\Costume\Retro, Vintage 1930s-1980s... categories. It states that "Condition is not applicable to this listing" (There is no option to select New, Used Or to leave it Blank on Ebay At All).

My best guess as to what happened is that when Ebay did away with the use of Condition recently in all of the Jewelry & Watches\Vintage & Antique Jewelry\Costume\Retro, Vintage 1930s-1980s... categories if you had a Condition Description it was lost if your dropdown in Sixbit was using either New or it was left Blank.

You should not have to falsely call the Condition of an item Used in the drop dropdown thru Sixbit in order for the Condition Description to now appear on Ebay....

I hope this information helps...

Please Advise.

Kind Regards,

Rob
  1. more than a month ago
  2. User to User
  3. # 4
Robert Valvo Accepted Answer
0
Votes
Undo
Sixbit's Repsonse

JC Ryan
Staff
This is going to be an issue with eBay. I've seen them drop Condition Description from certain categories, and that field is only shown for conditions that require it (Used, Refurbished, etc). You'd have to get in touch with them to get any traction on the matter unfortunately.

JC Ryan
SixBit Support
  1. more than a month ago
  2. User to User
  3. # 5
Robert Valvo Accepted Answer
0
Votes
Undo
Robert Valvo
Client - Sent 10/18/18

Hello!

Thank you for the response...

So Ebay has updated these categories ( Jewelry & Watches\Vintage & Antique Jewelry\Costume\Retro, Vintage 1930s-1980s... categories) do not include Condition any longer for listings however the Sixbit Software is not reflecting these ebay updates as the software still gives you the option to select New, Used Or Leave Blank when Ebay does not recognize these options any longer. As a result, the only way you can manage to get a Condtion Description to appear thru the Sixbit Software is to select Used from the drop down.

You should not have to falsely call the Condition of an item Used in the drop dropdown thru Sixbit in order for the Condition Description to now appear on Ebay....

This is an ebay change that Sixbit should be taking into consideration so a Sixbit subcriber can properly list their item through the Sixbit software....

To say this is an issue that I would need to get in touch with ebay about is crazy...

It is the Sixbit Software that has not been updated accordingly to coinicide with the recent changes that ebay has made in regards to these categories and the Conditon / Condition Description.

I pay for a monthly subscription to run and manage lisitngs in ebay... The Sixbit Software should be current with all of these Ebay Updates and it is not....

Please Advise.

Kind Regards,

Rob Valvo
(Long Standing Customer Since Blackthorne Was Released)
  1. more than a month ago
  2. User to User
  3. # 6
Robert Valvo Accepted Answer
0
Votes
Undo
Robert Valvo
Client - Sent 10/25/18

Hello!

It has been a week and I have not received a repsonse from Sixbit to my 10/18 email below....

It is essential to my business and the sale of my products to be able to have the Condition Description properly appear in listings when available.

If it is possible to have the Condition Description appear when directly lisitng an item on ebay this option should also be available when listing a product through the Sixbit Software....

Does Sixbit intend on staying up to date with the recent changes that ebay has made in regards to these categories and the Conditon / Condition Description?

Please advise as I need to plan accordingly...

Thank You!

Regards,

Rob
  1. more than a month ago
  2. User to User
  3. # 7
Bob V. Accepted Answer
0
Votes
Undo
Have you opened a ticket? They are extremely responsive. This forum is not really the place to get technical support from SB staff.
  1. more than a month ago
  2. User to User
  3. # 8
John Manning Accepted Answer
0
Votes
Undo
Hi Rob,

In the next beta, 3.00.387 or later, we will send up condition description for categories that don't require a specified condition.

Thanks,

John
https://sixbitsoftware.com/images/sixbitguy.png John Manning - Senior Developer
  1. more than a month ago
  2. User to User
  3. # 9
Robert Valvo Accepted Answer
0
Votes
Undo
In Response To Bob V.

Yes I did open a Ticket ID: #254949 10/14 and here was the Sixbit Response On 10/15:

JC Ryan
Staff
This is going to be an issue with eBay. I've seen them drop Condition Description from certain categories, and that field is only shown for conditions that require it (Used, Refurbished, etc). You'd have to get in touch with them to get any traction on the matter unfortunately.

JC Ryan
SixBit Support

-----------------------------------------------------------------------------------------------------------------------------------------------

Thereafer I responded to Sixbit via my Ticket ID: #254949 on 10/18 and still have not received a repsonse.....

It seems Sixbit repsonded faster via this Discussion Forum then they did to my Medium Priority Ticket ID: #254949
  1. more than a month ago
  2. User to User
  3. # 10
Robert Valvo Accepted Answer
0
Votes
Undo
Steve Lea - Sixbit Staff - Response Dated 10/29/18

Rob,

As JC stated previously, this is an eBay change on their part. We show the available conditions and condition description field based on the category. If eBay has made changes to this on their end it would be reflected in SixBit in any category/item detail updates that run.

Hope that helps.

Sincerely,
Steve Lea
SixBit Support
  1. more than a month ago
  2. User to User
  3. # 11
Robert Valvo Accepted Answer
0
Votes
Undo
From Robert Valvo - Client on 10/30/18 (7:18AM EST)

On 10/15/18 JC stated via this Ticket "This is going to be an issue with eBay..... You'd have to get in touch with them to get any traction on the matter unfortunately"

On or About 10/26/18 John Manning Stated via the Sixbit Forum:
"In the next beta, 3.00.387 or later, we will send up condition description for categories that don't require a specified condition."

In Steve Lea's Repsonse on 10/29/18 via this Ticket: As JC Previously Stated this is an ebay change.... If Ebay has made changes on their end it would be reflected in SixBit in any category/item detail updates that run"

I am not sure what Sixbit's Position is in regards to this matter as I am receiving different responses from different individuals....

Ebay had made these updates / changes to the the Condition / Condition Description some time ago in regards to the - Jewelry & Watches\Vintage & Antique Jewelry\Costume\Retro, Vintage 1930s-1980s... Categories and Other Categories Also....

I need to know if and when Sixbit plans on remedying these Conditon / Condition Description issues as I have hundreds of listings across many categories that need to be updated because as of right now all that is appearing under Condtion Description in many of my listings is two dashes (--) and the different verbiage I had in place for all of these different lisitngs is now gone....

I understand that Ebay makes many changes and Sixbit must try to keep up with all of the changes but this issue has been known for a while and I need the Sixbit Software to be current with these Ebay Updates to run my business properly.

When will the Sixbit Software be updating Category / Item Details accordingly to coinicide with the Conditon / Condition Description changes that Ebay has made in regards to these affected categories?

Please Advise.

Kind Regards,

Rob Valvo
(Long Standing Customer Since Blackthorne Was Released)
  1. more than a month ago
  2. User to User
  3. # 12
Robert Valvo Accepted Answer
0
Votes
Undo
After repsonding to Sixbit this morning at (7:18AM EST) on 10/30/18 via my Ticket #254949 From Robert Valvo - Client - Sixbit Closed the Ticket Without Responding....
  1. more than a month ago
  2. User to User
  3. # 13
Robert Valvo Accepted Answer
0
Votes
Undo
From Robert Valvo - Client - 10/30/2018 (18:24)

I emailed a repsonse to this ticket earlier today...

Why has Sixbit Support Closed this Ticket without answering?

I have received 3 different responses from 3 different Sixbit Staffers without a straight answer...

Will Sixbit be updating Category / Item Details accordingly to coinicide with the Conditon / Condition Description changes that Ebay has made in regards to these affected categories? If so... when are these updates going to take place?

I am looking for specific information in regards to a resolution for this Conditon / Condition Description issue and if Sixbit plans on remedying it in the near future before I am forced to begin to manually fix hundreds and hundreds of my listings affected by this probelm directly thru Ebay as Sixbit has not options to fix these listings via the software at this time....

Please Advise...
  1. more than a month ago
  2. User to User
  3. # 14
  • Page :
  • 1


There are no replies made for this post yet.
However, you are not allowed to reply to this post.