John Manning...
John Manning
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We’re looking into the Buyer Address issue and we’ll let you know what we find there. As far as the calls, it may have been a backlog of incomplete allocations that were handled when you disabled Etsy.
John Manning, Senior DeveloperHi Scott,
I noticed you resubbed and started using Etsy again. Your call usage is good right now, just a few hundred daily. Are you doing anything differently?
John Manning, Senior DeveloperAdrian,
We currently have around 100 Etsy sellers working fine without the API limit being an issue. It hasn’t been an issue for weeks now.
Scott,
Support has tried to work with you to determine why you are using so many Etsy calls on a daily basis. We need to know the steps you take that are triggering so many revisions, likely Allocations in batch change or CSV updates, we haven’t been able to verify this with you. Your system was accounting for over half of the calls made, triggering a shutdown for the other Sellers. Before you use Etsy again, we need to isolate and address this usage.
John Manning, Senior DeveloperHi Kevin,
This is currently a known issue with the Sale Events. You should be able to schedule the events on Site until we’re able to fix this.
John Manning, Senior DeveloperWe have requested a rate limit increase twice and it has been denied both times. We have implemented a soft rate limit for the handful of users that have been doing a high number of daily revisions(Over 5K each). This limit goes away once the total number of available calls is recalculated, which is every 2 hours. So if you’re on the latest betas(currently 4.00.845) and still see 429 errors, wait 2 hours and try again. This should preserve the call limit for the 95% of Sellers that are using the SixBit Etsy integration with lower than 5K/day revision calls. If you’re using more that that and seeing the 429s, contact support and we’ll try to help streamline the practices you’re using to avoid the limit.
John Manning, Senior DeveloperHi Joseph,
If you’re using external database pictures, make sure the client computer picture setting is pointing to the network share where the pictures are stored. Verify you can access that location with Windows. File Explorer. If that isn’t the issue, open a support ticket and our team can help diagnose the issue.
Thanks,
John John Manning, Senior DeveloperHi Sharon,
The issue with Etsy remains their API Call limit. They changed the limit from 100k/day per user to 100k/day per application. We’ve requested an increase but it has not been granted. I would suggest contacting them and let them know how it’s affecting your business, it may help for them to hear directly from you.
John Manning, Senior DeveloperHi Sharon,
There is currently an issue with rate limiting on the Etsy API that is affecting third party integrations like SixBit. This happened in early August and was marked as resolved on their end on August 15, but has cropped up again in the past week. We’ve reported the issue to Etsy and are awaiting a resolution from them. We added an announcement in SixBit for this issue and will let you know when it is resolved.
Thanks,
John John Manning, Senior DeveloperHi JR,
In order to keep the SixBit listing in sync with the Ebay ones, it’s an all or nothing function. Sending partials would just lead to issues where you couldn’t rely on them being the same in SixBit as eBay and that case, knowing which one would be “correct”.
John Manning, Senior DeveloperThe problem with new items, would be that all would be hidden and when eBay adds new required or recommended ones they wouldn’t be easily discoverable. Have you tried limiting the IS display options to required and recommended only? File|Options|Creating Items|Category Item Specifics tab.
John Manning, Senior DeveloperHi Cassandra,
Aspects are just another name for Item Specifics. Ebay would flag listings for missing required or recommended aspects, but they are now removing this violation reporting for Aspects. In the next full build, the aspects violations will be removed from SixBit. For now, you can ignore them.
John Manning, Senior DeveloperHi James,
There is currently an issue with our website certificates that is affecting the subscription check. We’re working with our site host to get this resolved promptly.
Thanks,
John John Manning, Senior Developer1 user thanked author for this post.
