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Viewing 15 posts - 1 through 15 (of 800 total)
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  • John Manning
    Moderator

    Hi James,

    There is currently an issue with our website certificates that is affecting the subscription check. We’re working with our site host to get this resolved promptly.

    Thanks,
    John

    John Manning, Senior Developer

    1 user thanked author for this post.
    in reply to: AI & Modernization #17948
    John Manning
    Moderator

    Hi Maria,

    The eBay API that support the new AI features is currently in a limited testing release. When it becomes available, SixBit will support it.

    Thanks,
    John

    John Manning, Senior Developer

    in reply to: grid size #17945
    John Manning
    Moderator

    Hi Debbie,

    Did you try to change the scheme or font size in SixBit? There are settings in File|Options|Look and Feel that could help with this issue.

    John Manning, Senior Developer

    in reply to: What does “Revise on Navigation” mean? #17944
    John Manning
    Moderator

    Hi Jay,

    We’ve added navigation buttons to the Revise Window (upper right) when there are more than one listings in the Current grid view. After that was added, we had a request to automatically submit the Revision when moving to the next one to save time clicking the Revise button.

    John Manning, Senior Developer

    in reply to: Adjusting “Qty to List” #17936
    John Manning
    Moderator

    Hi Tim,

    Do you use the File|Options|Inventory option to only list available inventory? That should adjust it automatically for you based on the inventory you have.

    John Manning, Senior Developer

    in reply to: eBay Shipping Cost update. #16570
    John Manning
    Moderator

    The cost still aren’t returned via the API, but they are discussing adding it in the future. *fingers crossed*

    John Manning, Senior Developer

    in reply to: eBay Shipping Cost update. #16568
    John Manning
    Moderator

    Thanks Tim.
    I’m not seeing the costs coming back via APIs yet, requested a clarification from eBay Developer support to see if this is coming in a future release. I’ll let you know if it is, and when to expect it.

    John Manning, Senior Developer

    in reply to: eBay Shipping Cost update. #16566
    John Manning
    Moderator

    So the May 6 Shorts label was printed as part of a bulk label printing? Currently we get label costs from the Managed Payments API which only include the total of the bulk printing. If they are breaking it down on the Order window, it may be passed back with the Order type now. That’s what I’d like to see in your database if possible.

    John Manning, Senior Developer

    in reply to: Webp image support? #16559
    John Manning
    Moderator

    Hi Kevin,

    It isn’t supported in the .NET framework we currently use for SixBit. We’re not able to upgrade that without losing access to our current eBay APIs.

    John Manning, Senior Developer

    in reply to: Adding a second computer to my account #16558
    John Manning
    Moderator

    Hi Ralph,

    As Kevin mentioned, this will require sharing your database on your network between the two computers. https://www.sixbitsoftware.com/EN/Networking.htm

    If you open a support ticket, the team can connect remotely to get you set up if you have any issues.

    Thanks,

    John

    John Manning, Senior Developer

    in reply to: eBay Shipping Cost update. #16557
    John Manning
    Moderator

    Hi Timothy,

    I haven’t seen any changes listed in their APIs, but I can look into it. If you have an example Order where labels were printed in bulk and costs aren’t currently showing in SixBit, could you open a ticket and submit your database for testing?

    Thanks,
    John

    John Manning, Senior Developer

    in reply to: Importing Variation Listings from Ebay #16536
    John Manning
    Moderator

    Hi Adam,

    Each variation has a generated sku to make it unique based on the variation set. If you use custom label mapping or SKU generation rules in Sixbit, it will be ignored for Variations.

    John Manning, Senior Developer

    John Manning
    Moderator

    Hi Albertine,

    Have you submitted a db recently? If not, could you send us in a ticket some of the categories you’re using that have slow Item specifics so we can test them here? There has been some category mapping changes recently that could be causing this.

    Thanks,
    John

    John Manning, Senior Developer

    John Manning
    Moderator

    We’re still working on this, but haven’t been able to reproduce it yet. Could you check the Manage Agent screen to make sure that only one machine, usually the server has the agent tasks enabled?
    Also, have your daily backups been working correctly?

    John Manning, Senior Developer

    John Manning
    Moderator

    Are you starting up in a particular View on these computers? Or a particular Grid Layout? Usually a saved layout with a column sort that could result in a lengthy query would be suspect here. Resetting or changing the Layout to All Fields and saving the Layout might help. Checking the code, there hasn’t been any startup changes since the last full version.

    John Manning, Senior Developer

Viewing 15 posts - 1 through 15 (of 800 total)
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