John Manning...
John Manning
Forum Replies Created
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Hi Joseph,
If you’re using external database pictures, make sure the client computer picture setting is pointing to the network share where the pictures are stored. Verify you can access that location with Windows. File Explorer. If that isn’t the issue, open a support ticket and our team can help diagnose the issue.
Thanks,
John John Manning, Senior DeveloperHi Sharon,
The issue with Etsy remains their API Call limit. They changed the limit from 100k/day per user to 100k/day per application. We’ve requested an increase but it has not been granted. I would suggest contacting them and let them know how it’s affecting your business, it may help for them to hear directly from you.
John Manning, Senior DeveloperHi Sharon,
There is currently an issue with rate limiting on the Etsy API that is affecting third party integrations like SixBit. This happened in early August and was marked as resolved on their end on August 15, but has cropped up again in the past week. We’ve reported the issue to Etsy and are awaiting a resolution from them. We added an announcement in SixBit for this issue and will let you know when it is resolved.
Thanks,
John John Manning, Senior DeveloperHi JR,
In order to keep the SixBit listing in sync with the Ebay ones, it’s an all or nothing function. Sending partials would just lead to issues where you couldn’t rely on them being the same in SixBit as eBay and that case, knowing which one would be “correct”.
John Manning, Senior DeveloperThe problem with new items, would be that all would be hidden and when eBay adds new required or recommended ones they wouldn’t be easily discoverable. Have you tried limiting the IS display options to required and recommended only? File|Options|Creating Items|Category Item Specifics tab.
John Manning, Senior DeveloperHi Cassandra,
Aspects are just another name for Item Specifics. Ebay would flag listings for missing required or recommended aspects, but they are now removing this violation reporting for Aspects. In the next full build, the aspects violations will be removed from SixBit. For now, you can ignore them.
John Manning, Senior DeveloperHi James,
There is currently an issue with our website certificates that is affecting the subscription check. We’re working with our site host to get this resolved promptly.
Thanks,
John John Manning, Senior Developer1 user thanked author for this post.
Hi Maria,
The eBay API that support the new AI features is currently in a limited testing release. When it becomes available, SixBit will support it.
Thanks,
John John Manning, Senior DeveloperHi Debbie,
Did you try to change the scheme or font size in SixBit? There are settings in File|Options|Look and Feel that could help with this issue.
John Manning, Senior DeveloperHi Jay,
We’ve added navigation buttons to the Revise Window (upper right) when there are more than one listings in the Current grid view. After that was added, we had a request to automatically submit the Revision when moving to the next one to save time clicking the Revise button.
John Manning, Senior DeveloperHi Tim,
Do you use the File|Options|Inventory option to only list available inventory? That should adjust it automatically for you based on the inventory you have.
John Manning, Senior DeveloperThe cost still aren’t returned via the API, but they are discussing adding it in the future. *fingers crossed*
John Manning, Senior DeveloperThanks Tim.
I’m not seeing the costs coming back via APIs yet, requested a clarification from eBay Developer support to see if this is coming in a future release. I’ll let you know if it is, and when to expect it. John Manning, Senior DeveloperSo the May 6 Shorts label was printed as part of a bulk label printing? Currently we get label costs from the Managed Payments API which only include the total of the bulk printing. If they are breaking it down on the Order window, it may be passed back with the Order type now. That’s what I’d like to see in your database if possible.
John Manning, Senior Developer
