John Manning...
John Manning
Forum Replies Created
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The eBay server issues should be resolved now. Let us know if you still see any issues.
Thanks,
John Manning, Senior DeveloperLooks like eBay had some weekend issues with the servers, but it should be resolved now. Let us know if you see any further disruptions with picture uploads.
John Manning, Senior DeveloperHi Don,
Can you go into Manage Profiles and disable the eBay tab on that other profile? That should allow the authorization to go through without deleting the old profile.
John Manning, Senior DeveloperWe’re working on a new installer for Windows 11, but installing SQL Server 2022 prior to installing SixBit will work. If you open a support ticket, we can assist in this process.
Thanks,
John John Manning, Senior DeveloperHi Shane,
We should be able to include this field when eBay adds it to the Trading API. However, it may not be always accurate if you’re using multiple purchase rows in SixBit, where Inventory cost may differ depending on when stock was added.
John Manning, Senior DeveloperWe’re looking into the Buyer Address issue and we’ll let you know what we find there. As far as the calls, it may have been a backlog of incomplete allocations that were handled when you disabled Etsy.
John Manning, Senior DeveloperHi Scott,
I noticed you resubbed and started using Etsy again. Your call usage is good right now, just a few hundred daily. Are you doing anything differently?
John Manning, Senior DeveloperAdrian,
We currently have around 100 Etsy sellers working fine without the API limit being an issue. It hasn’t been an issue for weeks now.
Scott,
Support has tried to work with you to determine why you are using so many Etsy calls on a daily basis. We need to know the steps you take that are triggering so many revisions, likely Allocations in batch change or CSV updates, we haven’t been able to verify this with you. Your system was accounting for over half of the calls made, triggering a shutdown for the other Sellers. Before you use Etsy again, we need to isolate and address this usage.
John Manning, Senior DeveloperHi Kevin,
This is currently a known issue with the Sale Events. You should be able to schedule the events on Site until we’re able to fix this.
John Manning, Senior DeveloperWe have requested a rate limit increase twice and it has been denied both times. We have implemented a soft rate limit for the handful of users that have been doing a high number of daily revisions(Over 5K each). This limit goes away once the total number of available calls is recalculated, which is every 2 hours. So if you’re on the latest betas(currently 4.00.845) and still see 429 errors, wait 2 hours and try again. This should preserve the call limit for the 95% of Sellers that are using the SixBit Etsy integration with lower than 5K/day revision calls. If you’re using more that that and seeing the 429s, contact support and we’ll try to help streamline the practices you’re using to avoid the limit.
John Manning, Senior DeveloperHi Joseph,
If you’re using external database pictures, make sure the client computer picture setting is pointing to the network share where the pictures are stored. Verify you can access that location with Windows. File Explorer. If that isn’t the issue, open a support ticket and our team can help diagnose the issue.
Thanks,
John John Manning, Senior DeveloperHi Sharon,
The issue with Etsy remains their API Call limit. They changed the limit from 100k/day per user to 100k/day per application. We’ve requested an increase but it has not been granted. I would suggest contacting them and let them know how it’s affecting your business, it may help for them to hear directly from you.
John Manning, Senior Developer
