John Manning...
John Manning
Forum Replies Created
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Hi Tammy,
If you’re listing as Fixed Price, eBay treats them as GTC. They will only end when they sell or your manually end them. If you use our Custom Duration, you can specify 30 days and they won’t relist unless you’re using Allocations Plans in the Enterprise Edition. If you having running listings you want to switch to a Custom Duration, you can select them in the Check Listings grid, right click and choose Set eBay Custom Duration to make sure they end in 30 days.
John Manning, Senior DeveloperRobert,
Which Orders view in particular are you seeing slowness with?
John Manning, Senior DeveloperWe included the fix for the “Relistable for Credit” view in the latest hotfix, 4.00.095, which is out now. We’ll check out the Orders view.
John Manning, Senior DeveloperWe can switch them to User specific like the Grid views currently are, so logged in Users only see the ones they’ve created.
John Manning, Senior DeveloperWe’ve made some changes to this view query that should greatly improve the loading time. It should be out in the next beta, 4.00.120 or later.
Thanks,
John
John Manning, Senior DeveloperWe’d like to look at your database to track this down. Could you open a direct support ticket for this issue?
Thanks,
John
John Manning, Senior DeveloperHow long does the initial load of the view take, before editing an Item in it?
John Manning, Senior DeveloperIt looks like that will remove it from the grid, but not actually delete the item. You would see a confirmation prompt in that case. Reloading the grid should show the items. We’ll get that fixed.
John Manning, Senior DeveloperHi Ken,
Are you still seeing this issue with the latest version, 4.00.093? We fixed a display issue recently that may address what you’re seeing.
John Manning, Senior DeveloperWe’ve been testing this here and Orders appear to refreshing normally. I don’t see any site issues listed for the eBay API, but it seems like a temporary server issue at this point.
I would suggest setting back the Refresh Order date back two days in File|Options|Refreshes, Refresh Dates tab. You’ll need to do this for all eBay Seller Accounts. After the dates are set, run File|Refresh|Quick Refresh to bring in the Orders since that date.
After that completes, verify that your Orders came in. If this is the case, head back to File|Options|Refreshes, Refresh Dates tab and set the Listing Date back two days as well. The Agent should pick this up and refresh Listings in the background to catch any that ended without Sales during that time period.
Let us know if this works for you.
Thanks,
John
John Manning, Senior DeveloperThe count is updated daily with by the Agent, but you can force it with the File|Refresh|Sync Aux. Data function. If you click on the count to bring up the Listing view, it will pull all of the current ones down from eBay prior to displaying that view.
John Manning, Senior Developer
