John Manning...
John Manning
Forum Replies Created
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Hi Rob,
In the next beta, 3.00.387 or later, we will send up condition description for categories that don’t require a specified condition.
Thanks,
John
John Manning, Senior DeveloperHe’s not, but we appreciate that he’s helping fellow sellers. But if you have issues or need guidance, we do have a dedicated support team to help.
They will also pass along feature requests to us devs if something needs to be improved upon, making the program better for everyone. And if you see something that needs more explanation, let us know and we’ll beef up the documentation.
John Manning, Senior DeveloperUsers can contact SixBit support with any questions or issues they have from the Support ticketing system in the program.
I would also suggest checking out the instructional videos and webinars.
https://www.sixbitsoftware.com/index.php/support/video-trainingThanks,
John John Manning, Senior DeveloperHi Jason,
If you’re still seeing this issue, open an support ticket and we should be able to diagnose the problem with the relist. As long as the ended listing is in the database, the allocation plan should have used that price to decrement.
Thanks,
John John Manning, Senior DeveloperShopify is currently on the list, but we’re working on supporting catalog creation for eBay’s new PBSE. We expect to have something in beta for Shopify after that, Q1 at the earliest.
John Manning, Senior DeveloperYou can use a Custom field on Listings for this. Make sure you make a Custom field for both Items and Listings modes, named the same so you can set the value on the Item record before ever listing it. It will copy over automatically to Listings and be available like any other field for the report.
John Manning, Senior DeveloperThe Authorization issues should be resolved now.
Thanks for your patience,
John
John Manning, Senior DeveloperNo updates yet. I expect to hear back around 12PM EST, 9AM PST at the latest.
John Manning, Senior DeveloperWe’ve contacted eBay and they should be reverting a change on their end to fix this issue.
It should start working again automatically, but we’ll post on the board when we confirm it is. John Manning, Senior DeveloperHi Owen,
Item Specifics aren’t available for the reports, but if you’re using the MPN in your ProductID field, you should be able to use that.
John Manning, Senior DeveloperHi Bob,
They should be coming in. Open a support ticket and we should be able to diagnose the problem, either with your database or a remote session.
Thanks,
John Manning, Senior DeveloperHi Nylander,
I’ve removed the HTML comment for the next beta, 3.00.386 or later, for tag removal subscribers.
John Manning, Senior DeveloperFor the next beta, 3.00.386 or later, you will be able to cancel Orders in “In Process” too.
John Manning, Senior DeveloperThe Cancel only works on Unpaid Items. Ones that are paid become part of the Manual return process, and you tell us how to treat the the Inventory.
John Manning, Senior DeveloperHi Sally,
We’ll probably need to work with the database to track this one down. Open a support ticket and let us know which ones didn’t relist as expected. We’ll be able to see if the program is finding the right ecommerceid to send for each one. If it is, it might come down to eBay resetting Best match due to something like a category change.
Make sure you give an example of any changes you were making to the Items before relisting. John Manning, Senior Developer
