John Manning...
John Manning
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We’ll want to take a look at your databases to make sure they aren’t missing any indexes. Open a support ticket and provide us with the details of where the slowness is occurring, which grid, which view. (ie. Sell Items -available to list, unlisted on ebay)
We should be able to diagnose with a remote session, or ask you to submit the database for further testing.
Thanks,
John
John Manning, Senior DeveloperThe check item page check should have returned more details for the 240. The Submission Error field in the grid/sidebar should also provide more information on the warning message.
Are you running a current version, 3.00.310 or later?SYI is always good as a last resort, but their API should have returned these details to Sixbit.
John Manning, Senior DeveloperHi Clark,
SixBit shouldn’t bring these in. The SiteID should limit the import to only eBay US and the ecommerceid is the same for all. The inventory should be keyed off the US item, but from the sounds of that post, eBay selling limits aren’t taking that into consideration.
I’m not sure if we’ll be able to retrieve Orders correctly for these Items if they’re coming from another Site. Probably best to take them up on the offer to end those listings for you and opt out of their service.
John Manning, Senior DeveloperThis relates to the JPEG compression ratio set with a slider in the Options window. (File|Options|Pictures|Automation tab) The current full and beta releases have set the minimum compression to 91 instead of 90 to avoid a rounding issue. You can either upgrade to the latest full version, 3.00.310 or set the Option setting in your current version to 91.
After that, you can re-add the picture to Sixbit and revise the listing. John Manning, Senior DeveloperYou’ll need to select these Listings in Check Listings mode and reschedule. Sixbit will only try to submit scheduled listings within 15 minutes of their scheduled time.
If you use eBay Scheduling , it will submit them immediately to eBay and they will make them active at the specified time.
For SixBit to post scheduled listings, the computer that is running the Agent must be on and have an internet connection at the time of the scheduled listings.
Ensure that the computer with the Agent stays on during the listing time and that it does not go into Sleep mode. This can be verified by going to Control Panel|System and Security|Power Options. Select “Change when the computer sleeps” and make sure it is set to Never.
If the computer running the Agent is not the same computer that is hosting the database, then also ensure that the network is operational at the time of the listing submission. If either the host computer or the computer running the Agent go to sleep, then the submissions will not occur.
John Manning, Senior DeveloperWe’ve tracked this down and corrected it for the next beta, 3.00.334 or later.
John Manning, Senior DeveloperThat is correct, Sixbit only supports Parts and Accessories, not Vehicles.
John Manning, Senior DeveloperWe did remove the extra search box, but you should be able to click on the category selector and type directly in that for category searches.
John Manning, Senior DeveloperYou can deactivate or delete suppliers from the Manage Suppliers window. File|Manage|Suppliers.
Deactivate will leave them in the database but remove them from the supplier dropdown.
John Manning, Senior DeveloperHi Jason,
SixBit will only Auto Import the Amazon items if the option is checked in the File|Options|Refreshes|Refreshing tab. If you uncheck that, you should be able to just list your current items up to Amazon.
I also would suggest making a backup first.
John Manning, Senior DeveloperHi Henry,
Click the + sign next to the “Standard Product ID” to enter the UPC. We’ll tweak that to make it more discoverable.
John Manning, Senior DeveloperWe recently fixed an issue where the Template folder wasn’t being set on new Items, it was always creating new items in the current sub folder, and now it should only do that if the Template has no folder specified.
John Manning, Senior DeveloperHi James,
We’ve made some improvements to the category selector in the current beta, 3.00.330. If you want to try that, you can turn on beta notifications in File|Options|General, or wait until the next full release.
John Manning, Senior DeveloperIn File|Options|Look and Feel, you can change the style and font size for the entire program, but not only the Item Window.
John Manning, Senior DeveloperJeff,
It’s possible although much more unlikely to see this error without external pictures. I would recommend going up to the 3.00.310 hotfix if you’re on the full release and 3.00.330 beta if you’re currently on a beta.
Jovita,
Are you seeing the issue after installing the new release?
John Manning, Senior Developer
