John Manning...
John Manning
Forum Replies Created
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Hi Greg,
Could you open a ticket with support for this issue? With catalog matching, you should be getting more information and a summary of what will show on eBay.
We did recently changed that catalog API calls, so we’re looking at populating any extra Item Specifics as well. John Manning, Senior DeveloperYou should be able to use the advanced search to find them by Start Date in Check Listings.
John Manning, Senior DeveloperHi Jeremy,
The UPS integration is done via XML drop files, and doesn’t have the preview option. Endicia Label Server and Express1 are direct API integrations which allow us to rate check.
John Manning, Senior DeveloperAre these listings you have custom durations on? And if so, do you have them set on a large group of listings to end at the same time?
John Manning, Senior DeveloperHi Erik,
Revising these listings from SixBit should remove the link. We made the change here back in April 2017 where only a tagline picture is included, and no link. Any versions after that date should automatically fix them on submission or revision.
The other option is to opt in to tag removal on your account and then revising, but that shouldn’t be necessary since they don’t include links anymore.
If you still can’t get them removed, open a ticket with support and they’ll help you. It may be that you need a newer version of SixBit.
John Manning, Senior Developerhttps://www.sixbitsoftware.com/forums/topic/shopify-integration-now-in-beta/
John Manning, Senior DeveloperOther than a license check on startup, it shouldn’t be reaching out to anything other than the Site Refreshes every 15 minutes. Did an automatic backup kick off at that time?
John Manning, Senior DeveloperHi Owen,
I wouldn’t waste time with the metadata. We added it due to user request, but Google doesn’t specify that this helps searches at all. If you are selling items that are in the eBay catalog, you’d be better served using EPIDs to link to the static eBay Product Pages for better exposure outside of eBay Search.
John Manning, Senior DeveloperSelect the Listing in Check Listings, click Revise|Set Custom Duration and enter 0. That should keep the agent from auto ending it.
John Manning, Senior DeveloperHi Owen,
None of your noted procedures would change. The only issues we’ve seen so far is Payment Method being set to Other on the Order (eBay is working on returning the exact methods) and the lack of the Payment Processing fee (.39) being returned to us for Profit Loss Reports. If you don’t use P & L in Sixbit, you should be fine.
John Manning, Senior DeveloperHi Bob,
Could you open a ticket for this one? We may need some examples to check the fees.
Thanks,
John John Manning, Senior DeveloperShopify support will be out in beta soon. If you want to notified by email, open a ticket with support with the topic of “Shopify Beta” and we’ll let you know as soon as it’s ready for testing.
Thanks,
John John Manning, Senior DeveloperMore information on integration here: https://www.sixbitsoftware.com/forums/topic/could-someone-give-an-update-on-ecommerce-store-feature/
John Manning, Senior DeveloperEbay made a recent change to Feedback to set the Comment time back on all feedback in a quarter to the first day of every quarter. Since our refreshes are based on handling comments since the last refresh, it broke our feedback refresh. We’ll be putting out a fix today to change it from date based to item based. It will make it slower with the extra checking, but it should work.
The temporary current workaround is to go to File|Options|Refreshes|Refresh Dates and set the Feedback refresh to the last day of the previous quarter. In this case 3/31/2019. The next hourly feedback refresh, or manual feedback refresh will pull in the missing feedback.
John Manning, Senior Developer
