John Manning...
John Manning
Forum Replies Created
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Hi William,
Could you open a support ticket from the program? It sounds like your agent isn’t performing all the necessary background tasks. Our support team should be able to get that corrected for you.
Thanks,
John John Manning, Senior DeveloperAre they saved as a different picture format? The open picture dialog should show any jpg, gif, bmp or png format by default.
John Manning, Senior DeveloperHi Andre,
Could you open a support ticket from the program? Support will be able to set up a remote session and help you directly.
Thanks,
John John Manning, Senior DeveloperDid you fill in the title or ISBN(productid) for the book? If the Item research search next to either of those fields isn’t bringing up the window, let us know.
John Manning, Senior DeveloperHi Tyler,
Open a ticket with support through the program. They may need to remote in to fix this issue.
John Manning, Senior DeveloperYou would need to list the Item from the app for the SixBit import to pick it up. Drafts aren’t returned to us via the eBay API. If it’s complete enough, you could schedule it for a future date, bring it into SixBit and then cancel the scheduled listing from SixBit.
John Manning, Senior DeveloperHas the issue resolved today? Looks like an issue with the eBay API servers and should be resolved.
John Manning, Senior DeveloperOpen a support ticket and our team will send you instructions to reset your manual batch change definition.
John Manning, Senior DeveloperVersion 4.00.536 will be out today to show the Ground Advantage service. The current version does support Ground Advantage by selecting the Parcel Select service. Ebay changed the Display name from Parcel Select to Ground Advantage, but the service ID we send is the same. So if you list with that, it should be showing on site as Ground Advantage.
John Manning, Senior DeveloperVersion 4.00.536 will be out today to show the Ground Advantage service. The current version does support Ground Advantage by selecting the Parcel Select service. Ebay changed the Display name from Parcel Select to Ground Advantage, but the service ID we send is the same. So if you list with that, it should be showing on site as Ground Advantage.
John Manning, Senior DeveloperSo the 400 scheduled listings are for the same Item record? Or 400 Items with the same title?
You can run the query in SQL Server Management Studio if you have that installed.
John Manning, Senior DeveloperWell, you would need the substatusid from the substatuses table for the correct scheduled substatus in your db, which can be different per user. Scheduled in SixBit, Scheduled on Site would be the two options for substatuses in that table.
Why are you using the ListingID as the SKU and not a proper SKU on the Item record? Then you could include the [[SKU]] variable in the titles and not have to run queries. Even the EcommerceID that eBay provides should be a better identifier than the ListingID. If you ever had to restore a backup or delete items and reimport them, the ListingIDs would be mismatched at that point. John Manning, Senior Developer
