[John Manning]

Hi Ross,

I just tested this here with the latest version 4.00.017 and it appears to be working correctly. Open a support ticket and they’ll remote in with you to diagnose the issue.

Thanks,
John

John Manning, Senior Developer

[John Manning]

Hi Mike,

We don’t have that ability to turn on auto relist on eBay flag from within SixBit.
We do have the view in Check Items to find Items that are eligible for relist credit for ones that have ended and you can manually submit them again from there. If you’re on the Enterprise Edition, the allocation plans can be used to automate this process for you. The problem with the eBay relisting is that it will create a new listing and our import will have to match it to the correct Item in Sixbit to maintain inventory. There are some cases in which the connection isn’t made, so we prefer to do the relisting ourselves and keep the correct Item to Listings link.

Thanks,
John

John Manning, Senior Developer

[John Manning]

I would open a ticket with support if this persists going forward. The full refresh refreshes the Listings first, but then should run the same Order refresh as a full Refresh.

John Manning, Senior Developer

[John Manning]

Zbigniew,
Try resetting your Order Refresh Dates for any seller accounts in File|Options|Refresh. Ebay is currently monitoring the call limit and it hasn’t been exceeded. If your orders still haven’t come in, open a support ticket and we’ll look into the issue with a remote session.

Thanks,
John

John Manning, Senior Developer

[John Manning]

The new full version, 4.00.015 will handle the longer returned API tokens. All users should upgrade to that version as soon as possible.

Thanks,
John

John Manning, Senior Developer

[John Manning]

Hi Caroline,
The installation wouldn’t remove your database, but it may have switched the path back to the standard Sixbit one. If you go to File|Open Database, do you see your database listed? As long as the credentials to connect to SQL server are correct, you should see your database and be able to connect to it again. We can do a remote session if you need help locating the database.

Thanks,
John

John Manning, Senior Developer

[John Manning]

Ebay Authorization/API call failure – Updated

John Manning, Senior Developer

[John Manning]

Ebay Authorization/API call failure – Updated

John Manning, Senior Developer

[John Manning]

https://www.sixbitsoftware.com/forums/topic/ebay-authorization-api-call-failure/

John Manning, Senior Developer

[John Manning]

The token issues affecting all API Calls should be resolved by Midnight Pacific Time. You may need to reauthorize once in the business profile screen for each seller account if the calls aren’t working after that time.

We apologize for the inconvenience.

Thanks,
John

John Manning, Senior Developer

[John Manning]

The token issues affecting all API Calls should be resolved by Midnight Pacific Time. You may need to reauthorize once in the business profile screen for each seller account if the calls aren’t working after that time.

We apologize for the inconvenience.

Thanks,
John

John Manning, Senior Developer

[John Manning]

The token issues affecting all API Calls should be resolved by Midnight Pacific Time. You may need to reauthorize once in the business profile screen for each seller account if the calls aren’t working after that time.

We apologize for the inconvenience.

Thanks,
John

John Manning, Senior Developer

[John Manning]

PST. The Call limits should reset at midnight PST, eBay time.

John Manning, Senior Developer

[John Manning]

We haven’t been able to reproduce that here yet, we’ll keep trying.

John Manning, Senior Developer

[John Manning]

Packing list issue fixed in latest beta, 4.00.013.

Nabachandar, did you open a ticket with support? They should be able to track that issue down.

John Manning, Senior Developer

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