See Also

  1. Customizing Shipping Notifications
  2. Customizing Invoices
  3. Customizing Payment Acknowledgements
  4. Customizing Feedback Reminders
  5. Notifying Drop Shippers
  6. Customizing Drop Shipper Notifications
  7. Managing Emails
  8. Cancelling Orders
  9. Recording Missing Shipments
  10. Processing Returns
  11. Marking an Order as Shipped
  12. Recreating an Order
  13. Recording Tracking Numbers from Drop Shippers
  14. Adjusting Costs
  15. Receiving Payments
  16. Insuring Shipments
  17. Deleting Online Pictures
  18. Splitting and Combining Shipments
  19. Creating Orders
  20. Processing Orders
  21. Combining Orders
  22. Leaving Feedback
  23. Printing Packing Lists
  24. Printing Postage and Carrier Labels

Sending Payment Acknowledgements

Payment acknowledgements let the buyer know when their payments have been received.   They are most useful when there will be a significant time between when the payment has been received and when the item will be shipped.  This often occurs when the item requires additional processing such as engraving or if the item is not yet in hand.  

 

If items are shipped very shortly after receiving payment,  a Ship Notification is probably more appropriate and would make a Payment Acknowledgement redundant.    In that case, the Payment Acknowledgement button can be hidden from the interface by following the instructions in the Customizing Payment Acknowledgements section.

 

Amazon prohibits sending payment acknowledgements to buyers so SixBit will not send them for any orders that were originated at Amazon.

 

The text of a payment acknowledgement may be customized to make it more personal.   Customizing Payment Acknowledgements also explains how to edit the Payment Acknowledgement Email Template.

 

If you would like to send out payment acknowledgements, they may be sent manually or automatically.  Payment acknowledgements can be sent out automatically once a payment has been recorded.  See Customizing Payment Acknowledgements for information on setting up automatic payment acknowledgements.

 

 

To manually send payment acknowledgements:

  1. Open the Ship Orders mode.       How?How? From the Mode selector in the lower left, choose Ship Orders.
  2. From the grid, select the orders in the In Process Status, for which an email will be sent.   
  3. Click the Payment Acknowledgement  button from the Email section of  the ribbon bar to open the Email Preview window.  An email for each order will be generated and displayed. The original email template can be modiied.
  4. Click Send or Send All to send the email(s).

 

 

 

When sending an email, a flag will be sent.  If necessary, the flag can be manually turned on or off.

To toggle the email sent flag:

  1. Open the Ship Orders mode.        How?How? From the Mode selector in the lower left, choose Ship Orders.
  2. From the grid, select the orders for which the flag will be toggled..  
  3. Right click and choose Email from the context menu and then choose the action to take.