See Also

  1. Cancelling Orders
  2. Reconciling Inventory
  3. Processing Returns
  4. Setting Up Inventory Handling Rules
  5. Viewing Available Inventory
  6. Adding Inventory Information on an Item
  7. Inventory Report
  8. Automatic Relisting
  9. Merging Inventory
  10. Collapsing Purchases
  11. Managing Inventory
  12. Recording Drop Shipment Inventory
  13. Recording Inventory Purchases
  14. Marking an Order as Shipped
  15. Recreating an Order
  16. Notifying Drop Shippers
  17. Customizing Drop Shipper Notifications
  18. Recording Tracking Numbers from Drop Shippers
  19. Adjusting Costs
  20. Receiving Payments
  21. Insuring Shipments
  22. Deleting Online Pictures
  23. Splitting and Combining Shipments
  24. Creating Orders
  25. Processing Orders
  26. Combining Orders
  27. Leaving Feedback
  28. Printing Packing Lists
  29. Printing Postage and Carrier Labels
  30. Sending Shipping Notifications
  31. Shipping an Order

Recording Missing Shipments

If a shipment never arrives at its destination, several things need to occur.  First, a new shipment must be created to replace the missing shipment.  The order then needs to be returned to the In Process status so it can be repackaged and shipped.  In addition, the inventory from the original shipment must be flagged as being lost.  Fortunately, all of the things that need to occur for a missing shipment can be initiated with a single click.

 

 

To record a missing shipment:

  1. Open the Ship Orders mode.  How?How? From the Mode selector in the lower left, choose Ship Orders.
  2. Select the Fulfilled status.
  3. From the grid, select the order that contains the shipment that is missing.
  1. Double-click the appropriate row or click the Edit Order button to open the order record.
  2. Click the Record Missing Shipment button in the lower right.  
  1. Once the missing shipment has been confirmed, a new shipment must be created.  The order will be returned to the In Process status and the missing items will be recorded as inventory shrinkage.
  2. When the new package is ready to be shipped, return to the In Process mode to print a packing list, postage, and purchase shipping insurance, if desired.