Cancelling Orders

If a buyer backs out of an order, the order can be canceled  while it is still in the Awaiting Payment status.

 

 

To cancel orders in bulk:

1. Open the Ship Orders mode.       How?How? From the Mode selector in the lower left, choose Ship Orders.
2. Select the Awaiting Payment status.
3. From the grid, select the orders that will be canceled.

You can use the filter row or automatic filtering to quickly locate the order based on the buyers name or other information. The filter row will allow entry of a name or other search criteria.  Automatic filtering will allow you to choose from a list of names.

4. Right-click in the grid and select Cancel Order.  The orders will be cancelled and all inventory levels will be adjusted accordingly.

 

To cancel a single order:

1. Open the Ship Orders mode.      How?How? From the Mode selector in the lower left, choose Ship Orders.
2. Select the Awaiting Payment status.
3. From the grid, select the order that you would like to cancel.

You can use the filter row or automatic filtering to quickly locate the order based on the buyers name or other information. The filter row will allow you to enter a name or other information to search for, and automatic filtering will allow you to choose from a list of names.

4. Right-click in the grid and select Cancel Order.  The order will be cancelled and all inventory levels will be adjusted accordingly.